Privacy Policy

This Privacy Policy sets out how AQDirect uses and protects any information that you provide on this website or to our business. It is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services.

From time to time we may make changes to our policy, processes and systems in relation to how we handle your personal information. We will update this Privacy Policy to reflect any changes. You should check this page from time to time to ensure that you are happy with any changes.


We are committed to protecting the privacy of patient information and handling your personal information in a responsible manner in accordance with the Privacy Act 1988 (Cth), the Privacy Amendment (Enhancing Privacy Protection) Act 2012, the Australian Privacy Principles and relevant State and Territory privacy legislation (referred to as privacy legislation).

This Privacy Policy explains how we collect, use and disclose your personal information, how you may access that information and how you may seek the correction of any information. It also explains how you may make a complaint about a breach of privacy legislation.

What Information Do We Collect?

When you visit our website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our website.

1. Personal Information You Choose to Provide

Patient Information We receive your information to provide to your Anaesthetist. This information may include your name, date of birth, gender, health information, family history, contact details and any other information you choose to provide. This information may be stored on our computer system. We collect information over the internet if you transact with us online.

All patient information is received securely on our Australian based website and sent directly to the anaesthetist. The information is emailed directly and all data is immediately deleted from the system.

We will treat your personal information as strictly private and confidential. We will only use or disclose it to your selected Anaesthetist.

2. Website Use Information

Similar to other commercial websites, our website utilises a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and Web server logs to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, actions taken, your IP address, time spent at our website, and the websites visited just before and just after our website.

How Do We Use the Website Information That You Provide to Us?

We use this information to develop and protect our services.

What Are Cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

How Do We Use Information We Collect from Cookies?

As you use our website, the site uses its cookies to differentiate you from other users so your details are only available to you. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security. Cookies, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting our website and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our website and better serve our customers. Cookies generally do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.

Sharing Information with Third Parties

AQDirect will only share your personal information with your selected anaesthetist. We will not share or sell any of your personal information gathered on our site to other business partners.

Your personal information remains strictly confidential. AQDirect does not resell any information about our customers to third parties. All medical data is always collected securely and promptly destroyed.

How Do We Protect Your Information and Secure Information Transmissions?

When you use our website, rest assured that your security and privacy has been actively protected. Our secure server software uses industry standard encryption technology to safeguard your transaction. It encrypts your personal information as it travels over the internet. We have many security systems in place.

Personal information that we hold is protected by:
– securing our website, servers and premises;
– placing passwords and varying access levels on databases to limit access and protect electronic information from unauthorised interference, access, modification and disclosure;

However it should be noted that no information you ever transmit over the Internet can be guaranteed to be secure. We cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

How Can You Access and Correct Your Information?

You may request access to all your personally identifiable information that we collect online from your anaesthestic or by emailing us at We can assist with your request on your behalf to contact the anaesthetist.

Certain Disclosures

We may disclosure your personal information if required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law or comply with legal process served on us or Affiliated Parties; (b) protect and defend our rights and property, the Site, the users of the Site, and/or our Affiliated Parties; (c) act under circumstances to protect the safety of users of the Site, us, or third parties.

What About Other Websites Linked to Our Website?

We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.

Please remember that when you use a link to go from our website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites which have a link on our website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.

Your Consent

By using our website you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

If you have objections to this Privacy Policy, you should not access or use this website.


If you have a complaint about the privacy of your personal information, we request that you contact us in writing to . Upon receipt of a complaint we will consider the details and attempt to resolve it in accordance with our complaints handling procedures.

If you are dissatisfied with our handling of a complaint or the outcome you may make an application to the Australian Information Commissioner or the Privacy Commissioner in your State or Territory.

This Privacy Policy is current from 5th March 2019. From time to time we may make changes to our policy, processes and systems in relation to how we handle your personal information. We will update this Privacy Policy to reflect any changes. You should check this page from time to time to ensure that you are happy with any changes.


Please direct any queries, complaints, requests for access to records to: or by phone (08) 9367 8311